What is your return policy?Updated a month ago

We accept returns and exchanges for unused, sealed products that are in re-saleable condition. As our products are ingestible, we are unable to accept returns of opened or used products. 

We cannot refund orders that occurred more than 30 days ago where we have not been notified of a failed delivery. If your order has not arrived, please alert us as soon as possible so we can rectify this.

Making a return or exchange for a product purchased from welleco.com.au is easy! Just make sure you send your unopened product(s) back to us within 30 days of receiving your order together with a copy of your order confirmation. Please notify us of your intention to return by using the contact form to ensure it is processed in a timely manner. Please note shipping a return is at your own cost and we are unable to refund your original order’s shipping cost. Customs duties, taxes and fees are non-refundable through WelleCo. However, you may be able to recover these by contacting your local customs bureau directly.